ELEMENTARY / PRE-INTERMEDIATE

Part 1. Business English in IT

Duration:  98 ac. hours (1 ac. hour = 45 minutes)

Topic Description of the topic Soft skills development Outcomes - you can: Number of ac. hours
1. Companies 1. Company description 2. Role of an IT department in a company 3. Present Simple • How to make polite requests
• Socializing: Introducing yourself and others • talk about what what companies do
• talk about your company
• make polite requests
• introduce yourself and others 8
2. Contacts 1. Jobs in ICT 2. Duties and responsibilities at work 3. Present Continuous • How to say phone numbers and spell names
• Telephoning: making and receiving phone calls • describe your job and the people you work with
• talk about work activities
• give phone numbers and spell names
• make and receive telephone calls 8
3. Visitors 1. Departments, divisions etc 2. Communications systems 3. Convergence in business and technology 4. Asking questions • How to welcome visitors
• Presenting: visual information • talk about company structure
• ask questions
• welcome visitors
• present visual information 8
4. New products 1. It Product development 2. The software development process 3. Past Simple • How to show interest
• Meetings: Giving a report • talk about new products and the stages in their development
• talk about the development of products
• show interest
• give a report 8
5. Employment 1. Perks and bonuses at work 2. IT technologies in the modern recruitment process 3. Present Perfect (1) • How to delegate work
• Meetings: Discussing progress • talk about job benefits and employment procedures
• describe personal experiences
• delegate work
• discuss progress on projects 8
6. Customer service 1. Communication with customers 2. Managed services 3. Comparisons • How to respond to complaints
• Meetings: Asking and giving opinions • talk about customer service
• make comparisons
• respond to complaints
• ask for and give
• opinions 8
7. Travel 1. Business travelling 2. Modern applications for travelling 3. Countable and Uncountable nouns • How to report to a company reception
• Socialising: Making small talk and developing conversation • talk about travel
• ask for travel information
• report to a company reception
• make a small talk and develop a conversation 8
8. Orders 1. Placing orders and Online Purchasing 2. Data centres 3. Information security 4. Present continuous, going to, will for plans, arrangements, and decisions • How to make arrangements
• Meetings: Making and responding to suggestions • talk about orders and deliveries
• talk about the future
• make arrangements
• make and respond to suggestions 8
9. Future trends 1. Economic development 2. The world wide web 3. The Future of IT 4. Future predictions • How to respond to ideas
• Meeting: Predicting • talk about global issues
• make predictions
• respond to ideas
• predict future trends 8
10. Time 1. Time management 2. Meeting deadlines 3. Planning the schedule, prioritising 4. Second Conditional • How to use time expressions
• Exchanging information: Negotiating conditions • talk about managing time
• speculate and discuss consequences
• talk about time
• negotiate conditions 8
11. Training 1. Staff motivation 2. Developing skills 3. Self-development 4. Modal verbs for giving advice • How to say thank you and respond
• Exchanging information: Showing understanding and suggesting solutions • talk about personal development and training
• give advice
• say thank you and respond
• show understanding and suggest solutions 8
12. Your career 1.Challenges 2. Career path and career ambitions 3. Career IT 4. Revision of grammar tenses • How to say goodbye
• Presenting: Giving a personal presentation • talk about ambitions and careers
• revise grammar and tenses
• say goodbye
• give personal presentation 8
13. Final test, Writing and Speaking testing 2

Part 2. Career Booster

Duration: 22 ac. hours (1 ac. hour = 45 minutes)

Lesson Skills Language Number of ac. hours
1. Writing an impressive CV • Structuring your CV
• Avoiding common CV mistakes
• Creating a strong first impression
• Identifying your key skills
• Highlighting your work experience
• Detailing your education and qualifications
• Demonstrating your interests
• Providing references • Sections of a CV
• Common CV verbs
• Section headlines
• Spelling
• Personal statements
• Skills-based headings
• Transferable skills
• Action verbs
• International qualifications
• Noun phrases 4
2. Interview first steps.
Self presentation • Small talk
• Highlighting your skills and experience
• Detailing your education and qualifications • Speaking about your qualifications and transferable skills
• Describing professional behavior
• Speaking about your achievements
• Answering questions about your experience 4
3. Goal setting and decision making questions • Structuring your responses-STAR approach
• Answering questions about multitasking
• Answering action-oriented questions
• Demonstrating critical thinking • Speaking about strengths and weaknesses
• Describing personal characteristics
• Taking time to think about your answers
• Asking for clarification 4
4. Talking about teamwork and conflict management skills • Speaking about challenges at work
• Demonstrating ability to give efficient feedback
• Answering questions about problem solving • Expressing opinion
• Softening negatives
• Emphasizing positives
• Talking about your weaknesses
• Asking questions of your own
• Talking about specific experiences 4
5. Demonstrating communication and problem solving • Handling competency-based questions
• Answering questions about challenging situations
• Demonstrating attention to details
• Storytelling using the STAR method
• Demonstrating your interests • Expressing opinion
• Positive expressions
• Contrasting and comparing
• Describing figures and graphs 4
6. Full mock interview and personalized feedback. Revision 2